1. Who operates TESTDOG?
TESTDOG is a brand of Global Laboratories Ltd, a company registered in England and Wales under company number 15209804, with registered office at 124 City Road, London, England, EC1V 2NX. References to “TESTDOG”, “we”, “us” or “our” mean Global Laboratories Ltd.
2. When these terms apply
By using the website or portal, you agree to these terms. If you act for an organisation, you confirm that you are authorised to bind it. You must be at least 18 years old.
If you do not agree, do not create an account, submit confidential material or accept a quotation.
3. Accounts and access
- You must provide accurate, current information and use an email account you are entitled to use.
- You are responsible for activity under your account and for keeping credentials and devices secure.
- Google, Microsoft and GitHub sign-in are optional third-party services governed by their own terms.
- You must notify us promptly of suspected unauthorised access.
- We may suspend access where reasonably necessary to protect customers, systems, data or legal compliance.
4. Enquiries, search and AI assistance
Website service descriptions, standards information, search results and AI suggestions are general and preliminary. They are not engineering advice, certification, a binding scope or a guarantee that a test is suitable or available.
The AI intake feature may transcribe and organise information. You must review the summary before submission. Our engineers will confirm the appropriate method, standard, sample requirements, scope, price and timetable.
Submitting an enquiry does not oblige you to buy or us to supply a service.
5. Quotations and orders
- A quotation is valid until its stated expiry date and may be withdrawn before acceptance where permitted by law.
- A quotation is based on the information and assumptions stated in it. Materially different samples, hazards, requirements or files may require a revised quotation.
- Unless stated otherwise, prices exclude VAT, duties, shipping and third-party charges.
- When an authorised user accepts a quotation through the portal, an order is created on the basis of the quotation, these terms and any referenced project terms.
- We may require a purchase order, payment, samples, technical clarification or compliance information before work begins.
6. Your responsibilities
You must:
- provide complete and accurate technical, safety and commercial information;
- have the necessary rights and permissions to supply all files, samples, personal data and instructions;
- identify hazardous, controlled, contaminated, pressurised, biological, radioactive or otherwise regulated materials before dispatch;
- package, label and ship samples lawfully and in accordance with our instructions;
- not upload malware, credentials, payment-card information, unlawful content or data unrelated to the service; and
- use reports and results only within their stated scope, assumptions, limitations and intended purpose.
You are responsible for decisions made using results unless we have expressly accepted a different responsibility in writing.
7. Samples and materials
Testing may alter, damage or destroy samples. Unless agreed in writing, we do not guarantee preservation or return. Storage, return and disposal arrangements may be stated in the quotation or project communications. We may refuse or stop work on undisclosed hazardous or non-compliant material and charge reasonable resulting costs.
8. Delivery, changes and partners
Timetables are estimates unless expressly guaranteed in writing. Delays may result from sample condition, clarification, equipment availability, third-party laboratories, shipping, force majeure or events outside our reasonable control. We will communicate material changes.
We may use appropriately selected laboratories, engineers, manufacturers or other partners to perform parts of the service. Where a particular accreditation, facility or named provider is essential, it must be stated in the quotation.
9. Reports and deliverables
Reports apply only to the samples, information, methods and conditions identified in them. Unless expressly agreed, they may not be altered, quoted selectively, used to imply product certification, or relied on by a third party. Accreditation marks and laboratory names must be used only as permitted by the issuing body.
You should notify us promptly of an apparent error. Any correction or reissue will be handled in accordance with the relevant project terms and quality procedures.
10. Fees, invoices and payment
You must pay invoices in the stated currency by the due date using the payment instructions shown on the invoice. You are responsible for purchase-order approvals and bank charges. We may pause work or withhold non-essential delivery for overdue sums, subject to applicable law and written project terms. Statutory interest and recovery costs may apply to late commercial payments.
If an invoice appears incorrect, contact us promptly and pay any undisputed amount on time.
11. Intellectual property
You retain ownership of material you supply and grant us a limited right to use it to assess, perform, document and administer the service. You confirm that this use will not infringe another person's rights.
We retain ownership of the website, portal, templates, software, know-how, general methods and pre-existing materials. Ownership or licence terms for bespoke designs, models, tooling, code, data or other project deliverables will be stated in the quotation or project terms. Unless agreed otherwise, you may use paid-for reports internally for their intended business purpose.
12. Confidentiality and data protection
Each party must protect the other's confidential information and use it only for the project, except where disclosure is authorised, necessary to approved service providers, already lawful and public, or required by law. More information about personal data is in our Privacy Notice.
13. Website availability and acceptable use
We aim to provide a reliable service but do not guarantee uninterrupted access. Maintenance, provider outages and security measures may affect availability. You must not probe security, bypass access controls, scrape at unreasonable volume, reverse engineer protected components, impersonate others or interfere with the service.
14. Responsibility and liability
Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
Subject to that, and to any different written project terms:
- we are not responsible for loss caused by inaccurate, incomplete or late information supplied by you; use outside a report's stated scope; unauthorised alteration; or an event outside our reasonable control;
- neither party is liable for indirect or consequential loss; and
- our total liability arising from a particular order will not exceed the fees paid or payable for that order, to the fullest extent permitted by law.
Nothing in this section affects rights that cannot legally be excluded. The service is intended primarily for business customers; consumer rights, if applicable, remain unaffected.
15. Suspension, cancellation and termination
Cancellation rights, charges and consequences may be set out in the quotation or project terms. We may suspend or terminate access for material breach, non-payment, unlawful use, security risk or insolvency, normally after reasonable notice where circumstances permit. Provisions intended to survive—such as payment, confidentiality, intellectual property and liability—continue after termination.
16. Changes to these terms
We may update these website terms. The version displayed when you use the portal applies to that use. Material changes affecting an active order will not retrospectively replace agreed project terms unless both parties agree or the law requires it.
17. Governing law and courts
These terms and any non-contractual dispute are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction, except where mandatory consumer law provides otherwise.
18. Contact
Questions about these terms or legal notices may be sent to team@globallaboratories.co.uk or Global Laboratories Ltd, 124 City Road, London, England, EC1V 2NX. For a new technical request or an existing customer project, use the routes on our Contact page.